Details the form asks at this door
- Name of the building or hotel
- Towers share blocks and street numbers can hide behind a garage entrance; the name is what a driver looks for at the drive-in court.
Leaving for your flight from the canopy
The company's car turns into the drive-in court and stops under the canopy, close to the front doors. That court is where the building expects cars to wait, and the name you gave is the sign the driver watches for on the way in. The free wait at the address is 15 minutes. Lobby staff sometimes ask a car to move along when the court fills up, so coming down on time keeps it right where you expect it.
Your written confirmation names the car and gives the company's own phone line for the day, so you can reach the company if you step outside and see no car. Have these ready at the pickup time:
- Every bag packed, closed and down in the lobby
- The phone number you put on the request, switched on
- Your terminal at DFW, or simply Love Field
- Everyone riding with you, dressed and waiting together
Back from the airport to the tower
At DFW the driver waits on the lower level, in the zone the airport keeps for pre-arranged pickups, and the company's text tells you which door to walk out of and which car to find. At Love Field a sedan or SUV meets you at the valet pavilion in Garage C, Level 1; for a van, the text names the spot. The free wait runs 30 minutes after a domestic landing and 45 after an international landing at DFW, counted from when the plane touches down, as long as the flight number is in the request.
Late arrivals follow the same pattern. The fare you accepted stays fixed whatever the traffic, and the driver heads for the court of the building you named rather than a bare street number. That helps most after dark, when towers on a shared block look alike and an entrance can sit behind a garage ramp. Send a request for a late return well ahead. The form on this page is open at any hour. Anything sent overnight gets its reply when the phone opens again.

What your request should tell the driver
A driver pulling into a busy block needs to know which drive to turn into before the light changes. Write the building or hotel name exactly as it appears over the entrance, then the street address, so the name and the map agree. Add how many people are riding and how many large bags you carry; that decides whether a sedan, an SUV or a van comes. For a pickup at the airport, give the landing time and the flight number, which tells the company whether the landing is domestic or international and so sets the free wait.
Some towers have more than one way in, such as a front canopy and a garage exit on the side street. If you plan to wait at one of them, say which. If the door belongs to the building where you work rather than where you sleep, the page on corporate airport transfer in Dallas covers entrances, lobbies and campuses with several buildings.
Where things slip at a canopy door
Most trouble here comes from addresses that hide the door. A tower's street number may point at a loading dock or a garage ramp while its guests come and go under a canopy on the other side. Two buildings can share a block and even a mailing number. A driver working from the address alone may circle, lose minutes and pull into the wrong court.
The request closes those gaps. The building name tells the driver which drive to look for; the note on where you will wait keeps you and the car on the same side of the building; the rider count and bag count bring a car that fits. And if lobby staff wave the car forward, the company's line for the day, printed in the text it sends, lets you find each other within the free wait instead of guessing.
Ask for your ride
Fill in the request form on this page with your building name and pickup time, or phone the desk during the hours printed on the site. A fixed fare comes back in writing before you say yes.
